Okay, the other day, another interesting customer comes into ISLANDS to eat. For the sake of storytelling, we'll call her Arma. Anyway, she comes in and is a total bitch to her server. After her meal, she leaves a big mess with her friends (who are just as bad, if not worse) and leaves a pathetic tip. Okay, so why is this story so worth telling? **C'mon Mark, you have these customers come in all the time...** Here's the kicker: Arma asks her server for an application to work with us. (It gets better.) At the bottom there is a question that applicants have to fill out. What sort of skills or experiences can you bring to Islands? Her answer was "excellent customer service." WTF?! So her server hands the app to our manager and we tell her this whole story. We all read her response the question and our manager rips it in half and says, "Maybe she needs to learn how to be a good customer first before she works here."

That made my day...